I liked my first Kati system thing….whatever it is….so much that I decided to buy another. See, the first one was supposed to live at work, but I liked it too much so I ended up carrying it back and forth every day. Anyway, I ordered the “poppy fields” one this time (the one with the red and orange flowers). I thought the background was going to be purple, but it was brown. A tiny bit of a bummer, but nbd. Unfortunately, it also arrived with a chip in the rim. I was extremely (pleasantly) surprised when I called customer service and they sent another one to me right away, no questions asked. I didn’t even have to send the damaged one back. Huge props to Tea Forte for that!
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That is great customer service! I have looked at some of their mugs, but looked at Davids Perfect Mugs too.. not sure what I want next. The poppy fields one was one that I had my eye on, red is a favorite color of mine :)
I didn’t realize the background was brown. Don’t they have one with a white background? Oh, maybe that was cherry blossoms.
I’ve been admiring Kati cups for awhile. They are so beautiful, & it’s awesome to hear that they have excellent customer service!
I’ve been looking at this as well, but I worry the little infuser basket is too small. It seems small in the pictures I’ve seen, anyway. How’s the actual size?
Yep, Suziqzer, the cherry blossoms one has a white background.
Cheri, the inner diameter of the basket is about 7cm or 2.75in and the depth at the center point (it’s rounded) is about 3.5cm or 1.38in. The measurements are approximate but should give you an idea of how big it is. If you’re worried that the infuser wouldn’t reach deep enough into the mug, there’s an inner rim aprroximately 1cm down from the top of the mug where the infuser basket sits.
That is great customer service! I have looked at some of their mugs, but looked at Davids Perfect Mugs too.. not sure what I want next. The poppy fields one was one that I had my eye on, red is a favorite color of mine :)
I didn’t realize the background was brown. Don’t they have one with a white background? Oh, maybe that was cherry blossoms.
I’ve been admiring Kati cups for awhile. They are so beautiful, & it’s awesome to hear that they have excellent customer service!
I’ve been looking at this as well, but I worry the little infuser basket is too small. It seems small in the pictures I’ve seen, anyway. How’s the actual size?
Yep, Suziqzer, the cherry blossoms one has a white background.
Cheri, the inner diameter of the basket is about 7cm or 2.75in and the depth at the center point (it’s rounded) is about 3.5cm or 1.38in. The measurements are approximate but should give you an idea of how big it is. If you’re worried that the infuser wouldn’t reach deep enough into the mug, there’s an inner rim aprroximately 1cm down from the top of the mug where the infuser basket sits.