Adagio sent me a “we miss you” envelope with four samples in it, but they didn’t include adequate postage, so I had to pay $4 to retrieve it from the post office. When I complained to Adagio, they didn’t care. It’s only $4, but it’s funny to me that their attempt at goodwill has instead made me not really want to order from them again.
I’d already had three of the teas previously, but this one is new to me. I taste the tang of the citrus. It’s decent, but the green tea below is pretty meh. It was a little straightforward for me and not as well done as something like 52teas could have done.
People who liked this
Comments
Wowww, that’s terrible customer service! Definitely leaves a sour taste.
Goodness sakes! Maybe a one-off accident to just you. But likely not. I would hypothesize that one manager sent out the “come back” samples to a substantial number of clients, all of whom got the postage due notice. So what was meant as a positive gesture was at best a slightly insulting one to those who paid and didn’t bother to call. The incompetent (possibly disgruntled, ex-) shipping clerk gave the company a black eye by causing embarassment. As customers called in about it, the CSRs were unprepared for the situation and their Mgr may still be out on vacay or assessing the scope of the problem. The original Mgr wants to fix it, but has no authority. And the front line is without guidance, hence the seeming indifference. It will be interesting to see how they ultimately try to recover, which may depend upon the scope of the original blunder. If it was my company, I’d firstly apologize to those who call, and credit their accounts with $5 toward merch or shipping. To the rest, I’d send a postcard (so they needn’t open any envelope) acknowledging the mistake “which you may or may not have received” with a unique coupon code for a further free sample on any order from their account in 2025. But if it was just you or a few, I would send another sample AND a $5 credit on account, whether you called or not. That would be my minimum response. But Please let us know of any developments! Anyone else experience this?
This happened a few months ago, and I never heard anything else from them, but I also didn’t push beyond the initial email because I figured it wasn’t worth the time. The person who responded was the opposite of apologetic ha. But yeah, it definitely seems like different teams not communicating with each other.
AJR, that’s a pity. A few months with no followup!? Someone wasn’t a team player. Or perhaps they had some chaos. Hopefully nothing tragic.
Wowww, that’s terrible customer service! Definitely leaves a sour taste.
Goodness sakes! Maybe a one-off accident to just you. But likely not. I would hypothesize that one manager sent out the “come back” samples to a substantial number of clients, all of whom got the postage due notice. So what was meant as a positive gesture was at best a slightly insulting one to those who paid and didn’t bother to call. The incompetent (possibly disgruntled, ex-) shipping clerk gave the company a black eye by causing embarassment. As customers called in about it, the CSRs were unprepared for the situation and their Mgr may still be out on vacay or assessing the scope of the problem. The original Mgr wants to fix it, but has no authority. And the front line is without guidance, hence the seeming indifference. It will be interesting to see how they ultimately try to recover, which may depend upon the scope of the original blunder. If it was my company, I’d firstly apologize to those who call, and credit their accounts with $5 toward merch or shipping. To the rest, I’d send a postcard (so they needn’t open any envelope) acknowledging the mistake “which you may or may not have received” with a unique coupon code for a further free sample on any order from their account in 2025. But if it was just you or a few, I would send another sample AND a $5 credit on account, whether you called or not. That would be my minimum response. But Please let us know of any developments! Anyone else experience this?
This happened a few months ago, and I never heard anything else from them, but I also didn’t push beyond the initial email because I figured it wasn’t worth the time. The person who responded was the opposite of apologetic ha. But yeah, it definitely seems like different teams not communicating with each other.
AJR, that’s a pity. A few months with no followup!? Someone wasn’t a team player. Or perhaps they had some chaos. Hopefully nothing tragic.