Sipdown. I’m annoyed with DavidsTea right now. They changed their frequent steeper rewards program with no notice. Apparently other people got an email at least letting them know of the change when it happened, but I didn’t. And something got lost in translation because I’ve lost two free teas and my super steeper status under the new program. I would have at least redeemed my teas if I had known! Of course it’s been hard to get a response from customer service; my guess is that I’m not the only person having issues and they’re not sufficiently staffed to handle it. Genuinely am starting to wonder whether DavidsTea is intentionally trying to make sure they never have a holiday season go smoothly again.
So! I like this tea, which I’ve said before. It tastes exactly like the name suggests. It’s better hot than cold, though. Which is a bit surprising, you’d think that a sweet tea that’s cotton candy flavored would be more enjoyable as an iced tea. But the sweetness somehow feels heavier when it’s cold. The heat seems to disperse it a bit more and match that fluffy quality of cotton candy better.
People who liked this
Comments
I haven’t received points for my last several orders and I’ve meant to contact them about it, but I never got around it
I don’t mind them changing the program, they have the right to do that! But it’s a problem when they do it without any notice and people are not getting their points. We shouldn’t HAVE to be chasing them down over rewards points. We all have better things to do and honestly I bet the customer service team also has more important things to handle. These tech issues are annoying because they’re just a waste of everyone’s time. I hope you get your points!
I haven’t received points for my last several orders and I’ve meant to contact them about it, but I never got around it
I don’t mind them changing the program, they have the right to do that! But it’s a problem when they do it without any notice and people are not getting their points. We shouldn’t HAVE to be chasing them down over rewards points. We all have better things to do and honestly I bet the customer service team also has more important things to handle. These tech issues are annoying because they’re just a waste of everyone’s time. I hope you get your points!