Teavana
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drank it cold-brewed. took out the bitterness
I recommend that you try steeping it hot, but at a lower temperature to have your tea without the bitterness. Green teas are easy to “burn” and quickly become bitter when steeped at high temperatures.
Gyokuro is pretty special in that it’s often prepared cold-brewed, not hot, and you get different flavors from cold-brewing than hot-brewing. But yeah, it’s nice both ways. (Not sure about Teavana, just gyokuro in general).