Tea of the morning….
EDIT TO ADD: Their delivery service is appalling. I cannot in good conscience give this tea a good rating. Service = 0, the tea was about an 80.
And likely my last pot for a while as it is gone and my refill is stuck in a warehouse somewhere. I was so fortunate to be able to make an order at their online store for some tea for myself as well as a gift for a friend. I thought I ordered in plenty of time Nov. 23. My invoice showed a delivery day of Dec. 8. I was pretty confident that would give me time to get the gift in the mail and off to where it was going in plenty of time for Christmas. The 8th came and went….and after a few emails with Customer Service at F&M, I found out that my order has not shipped out (on Dec.22) because they are having warehouse issues. Wow. It is a good thing I emailed, because there was no offer of this information. I know it is bad to review a place based upon one experience, but I am very disappointed. It will probably be my only order from them ever, and I will just have to enjoy other teas. For those considering an order, my suggestion is to plan way ahead. And maybe avoid the holidays all together. I would cancel my order, but the allure of orange marmalade with gold leaf in it celebrating the Queen’s Diamond Jubilee for my friend is just too cool…along with a commemorative tin of Jubilee Tea. Maybe by Valentine’s?
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Sorry to hear of your order woes!
Wow, a month? And I was tempted to order some of this very same Keemun based on Steepster tasting notes (probably yours, actually). It’s a shame the customer service is so bad.
I also am sorry to hear about your experience with them. Thank you for letting us know. I hope you get your shipment soon!
My experience with their shipping has been the complete opposite. The tea was delievered to the door – very quickly after purchase. I have contacted their support with various response. One time it was the best customer service I have ever experienced, one time they didn’t even respond.
I think you might have just been very unlucky.
@Helene….I had to get my bank involved to get my money back. That has never happened before in all my years of ecommerce. It was all over the news, too, about an IT failure over the Holidays. It is the worst online experience I have ever had. Online reviews about their delivery service tell me that it is not a rarity. I only wish I had done a little more review searching before I made the purchase.
Sorry to hear of your order woes!
Wow, a month? And I was tempted to order some of this very same Keemun based on Steepster tasting notes (probably yours, actually). It’s a shame the customer service is so bad.
I also am sorry to hear about your experience with them. Thank you for letting us know. I hope you get your shipment soon!
My experience with their shipping has been the complete opposite. The tea was delievered to the door – very quickly after purchase. I have contacted their support with various response. One time it was the best customer service I have ever experienced, one time they didn’t even respond.
I think you might have just been very unlucky.
@Helene….I had to get my bank involved to get my money back. That has never happened before in all my years of ecommerce. It was all over the news, too, about an IT failure over the Holidays. It is the worst online experience I have ever had. Online reviews about their delivery service tell me that it is not a rarity. I only wish I had done a little more review searching before I made the purchase.