The tea is delicious, but some of the teaware is overpriced and some of the salespeople can be very pushy. Don’t fall victim to their many sales tactics! Some (but not all, or even most) will relentlessly upsell until you have no cash left, overfill your tins to get some extra money (although they do ask you if it’s ok that they put in 3oz instead of 2, so it can be avoided. keep in mind that the extra tea does cost extra!), and exaggerate the tea’s health benefits. Still, they offer free samples and a wide variety of teas that are, for the most part, delicious and reasonably priced.