To be completely honest I was very disappointed with this tea. I have many friends who enjoy going to Second Cup so I decided to try this earl grey, as I usually love it in other locations. I prepared it the same way as I would anywhere else, and I would say that it is just a grade above Tim Hortons. They clearly use bergamot flavouring, and not REAL bergamot. It tastes artificial and the black tea quality is less than poor. I think the reason why it is slightly above Timmy’s is because of the slight mandarin flavour which does give it a unique taste, although not the one you search for in Earl Grey. I would definitely recommend going for a higher brand such as Teavana, Tazo, or Mountain Rose, all of which use real bergamot and high quality loose leaf tea. All in all, I would never recommend this tea and I will never buy it again.