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I can relate! I called them to tell them that a package en route had been mistakenly directed to my old address. Would they change the address? No, that would be too logical. They said that the delivery person had to attempt delivery at the false address, and then only if the company contacted them could they bring it to the correct address! Insane! They even know my address, because I have had packages shipped here. I even have a UPS profile! TOTALLY INSANE!!!!
Yes, they are insane! I’ve gotten into a complete shipping saga with them because I needed to ship a piece of artwork internationally. It turns out there were extra fees that no one told me about, and when the gallery director refused to pay these surprise charges (and who can blame him) the package got thrown into limbo. I contacted ups every which way, and when I finally got a hold of a human being, and asked why someone hadn’t just told me about the fees, she said they couldn’t possibly have told me because the fees hadn’t been assessed yet. I asked how people managed to pay fees they never knew about, how did they usually handle this situation? She hemmed and hawed and when the company finally got back to me with an answer (days later) she said I could pay the $10 fees with a credit card if paid ups a $58 dollar brokerage fee. I thought this was outrageous. I told them to just send the package back. It turns out there’s a whopping fee for that too. So now my poor painting is being held hostage while I fume and try to calm myself down enough to deal with them. Now I check the tracking on my other package, to Seattle, and notice that it has gotten delayed for no discernible reason at all, other than UPS hates me (the feeling is now mutual). I didn’t realize they were this bad. I don’t understand how they stay in business.
I can relate! I called them to tell them that a package en route had been mistakenly directed to my old address. Would they change the address? No, that would be too logical. They said that the delivery person had to attempt delivery at the false address, and then only if the company contacted them could they bring it to the correct address! Insane! They even know my address, because I have had packages shipped here. I even have a UPS profile! TOTALLY INSANE!!!!
Yes, they are insane! I’ve gotten into a complete shipping saga with them because I needed to ship a piece of artwork internationally. It turns out there were extra fees that no one told me about, and when the gallery director refused to pay these surprise charges (and who can blame him) the package got thrown into limbo. I contacted ups every which way, and when I finally got a hold of a human being, and asked why someone hadn’t just told me about the fees, she said they couldn’t possibly have told me because the fees hadn’t been assessed yet. I asked how people managed to pay fees they never knew about, how did they usually handle this situation? She hemmed and hawed and when the company finally got back to me with an answer (days later) she said I could pay the $10 fees with a credit card if paid ups a $58 dollar brokerage fee. I thought this was outrageous. I told them to just send the package back. It turns out there’s a whopping fee for that too. So now my poor painting is being held hostage while I fume and try to calm myself down enough to deal with them. Now I check the tracking on my other package, to Seattle, and notice that it has gotten delayed for no discernible reason at all, other than UPS hates me (the feeling is now mutual). I didn’t realize they were this bad. I don’t understand how they stay in business.