The tea is EXCELLENT! Customer service people are rude, pushy, and do not listen. They work on commission and are pushy about the customer spending as much $ as possible and NOT about making the customer happy. I’ve bought a cup of tea there at $5 each for 4 days in row (and the employees recognize me) and I STILL got treated poorly for wanting a bag or tea not a tin. I was told AND I quote “Well, we want to spend our money wisely don’t we” in a condescending tone but the assist. MANAGER! PLUS, she was rude and pushy even when I had to say no a total of 4 times! So, yes, the products great! BUT I’ll order from Specialteas.com (wear Teavana gets most of their teas) WAYY before I go back there.

Best tea shop ever in existence. It’s such a tragedy what happened to this wonderful tea shop. I honestly cried so hard when I found out. They had the best teas ever and the people in there were always so friendly. I was in Teavana all the time that the employees started knowing me by name! But in all honesty, Teavana was #1 when it came to tea shops. I wish they would reopen as a separate company again. I really miss it.

shorthills teavana is my heaven. i like to smell teas…..awkward? nope.

The tea is EXCELLENT! Customer service people are rude, pushy, and do not listen. They work on commission and are pushy about the customer spending as much $ as possible and NOT about making the customer happy. I’ve bought a cup of tea there at $5 each for 4 days in row (and the employees recognize me) and I STILL got treated poorly for wanting a bag or tea not a tin. I was told AND I quote “Well, we want to spend our money wisely don’t we” in a condescending tone but the assist. MANAGER! PLUS, she was rude and pushy even when I had to say no a total of 4 times! So, yes, the products great! BUT I’ll order from Specialteas.com (wear Teavana gets most of their teas) WAYY before I go back there.