Tragedy Strikes!!
Previous installments of my 12 teas of christmas set have had significant holes in the bottom, where portions of tea have escaped, but previously I’d been able to salvage enough to make a cup.
That all changed today! The ENTIRE (and I mean every last particle) of today’s sample had disappeared through an entirely open bottom, leaving only the sticker left to taunt me about an amazing-sounding tea I won’t get the chance to try :(
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I had this happen with the first tea – Buttered Popcorn. I opened the box and found the entire packet had emptied into the bottom of the box. Email Frank and he’ll make things right. :)
Please send me a message with your name and address and I will get a replacement out to you right away. Sorry about that. We actually killed one of our bag sealers with this project and although I thought we managed to catch the ones that didn’t seal after we realized it was toast, apparently we failed. We did 265 of these samplers. That’s 3180 sample pouches. I guess the sealer was just not up to the task. Again I apologize. We’ll make it right with you.
Booo, that sucks :(. Glad I went with the DT calendar, it sounds like there were a lot of issues with the 52teas one.
: (
Frank what e-mail should I use? I tried to send you one about what happened to two of my packets a few days ago but never got reply.
Despite the issues this was a wonderfully curated edition of teas. It was a great selection of amazing creations. This was my first experience with 52teas and I can’t believe what I’ve been missing out on!! I also can’t wait to see what awaits us in the new year! How was the DT calendar???
Amazing. Definitely will be a Christmas tradition with us.
I had this happen with the first tea – Buttered Popcorn. I opened the box and found the entire packet had emptied into the bottom of the box. Email Frank and he’ll make things right. :)
Please send me a message with your name and address and I will get a replacement out to you right away. Sorry about that. We actually killed one of our bag sealers with this project and although I thought we managed to catch the ones that didn’t seal after we realized it was toast, apparently we failed. We did 265 of these samplers. That’s 3180 sample pouches. I guess the sealer was just not up to the task. Again I apologize. We’ll make it right with you.
Booo, that sucks :(. Glad I went with the DT calendar, it sounds like there were a lot of issues with the 52teas one.
: (
Frank what e-mail should I use? I tried to send you one about what happened to two of my packets a few days ago but never got reply.
Despite the issues this was a wonderfully curated edition of teas. It was a great selection of amazing creations. This was my first experience with 52teas and I can’t believe what I’ve been missing out on!! I also can’t wait to see what awaits us in the new year! How was the DT calendar???
Amazing. Definitely will be a Christmas tradition with us.