Yunann sourcing order confirmation... is this normal?
Hey everyone!
I’m new to this whole tea thing and forgive me if this is not the right place to ask but… I’ve placed an order to yunnansourcing.com which by all accounts seems like a perfectly trustworthy place to order from. Only I’m slightly concerned because I got an e-mail from them ([email protected]) that I need to send them a picture/scan of the card I used to order from them to confirm my order. I’m a bit skeptical/fearful of things like this so I guess I’m here to ask have everyone had to do this who ordered from them is this thing normal when it comes to ordering online in general?
Thanks for reading!
EDIT: Thank you everyone for helping me out! :)
That sounds like a dodgy email? I’ve only ever had to prove a card like that when two accounts for something had to be merged into one and they needed proof it was me. And even then it was only the last 4 digits and name on the card left to see so noone could commit fraud.
Id be very wary.
Hey! Thanks for the respone. The e-mail said that I could cover the first 12 digits of the number on the card but still… So do you think I shouldn’t send the image? What should I do? And if someone is intercepting/spoofing e-mails how should I contact Yunnan Sourcing/Scott?
It may very well be a spoofed email. I would contact them about it using their website (https://yunnansourcing.com/en/contact-form). That would go straight to the real Scott who can affirm or deny.
I’ve ordered from them many times and have never been asked to do that, sounds to me like it is not from Scott but I could be wrong.
You will never have that from Scott. He is an up and up guy and this isn’t behavior associated with him. Someone is spoofing you.
Contact him here as this I know is his legit email.
[email protected]
There may have been an issue with the csc number on the back of the card.
I will email him about this thread.
I would recommend Paypal as it keep it all secure for both parties.
This sort of thing is why I always use Paypal if possible. With Paypal this sort of thing can’t really happen.
Yes and we asked you for only the last 4 digits (cover the rest with a piece of paper or your finger). We have had more than $9000 in fraudulent orders so far this year so we are getting strict. You are in Hungary correct? And your name and billing name doesn’t match. Most fraudsters never reply and so we cancel the orders. If you can confirm you are in fact the legitimate card holder without providing a picture it would be sufficient.
Hi, It’s because AVS (Address Verification System) only works for US and Canada so I have to turn it off for international orders. I set up my own fraud detection system to deal with it. We had alot of orders from Hungary, Ukraine and Russia that were chargebacks because the CC #’s were stolen.
@AllanK – yes… Paypal is much safer but alot of people don’t/won’t use Paypal. A couple of years ago I had problems with fraud coming from Russia so bad, that Paypal was the only way for Russians to pay… it did work. I never had a chargeback from fraudulent orders. The downside is it’s more expensive to use for international customers.
Thank you for responding! I understand the need now. What are others ways to prove I’m a legitimate card holder?
@name56 I’m sure you are at this point. Fraudsters basically never reply to my initial email. Nothing else needed. I’ll ship your order out as soon as possible.
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