English Tea Store - no customer service response

So… I fished in awhile back when English Tea Store had a sale on teapots. I needed a plain black one for Halloween. The teapot arrived after being backordered and while a bit more info would have been nice in the description and the in pot strainer is super flimsy, it was fine. The other part of my order is still on backorder from the first part of October. I have contacted customer service only to get that standard “we will contact you in 24 hours” type of response and after that, silence.

They haven’t charged my card for the backordered part of the order but with no idea of when that might be coming it’s kind of not the point anymore. And both items were in stock when I ordered them… somehow that night there must have been a run on plain black teapots and PG Tips Strong.

As with everything, I’m sure there are plenty of people with good experiences with this web merchant. Just figured I’d throw a heads-up out there for the Steepster peeps. :)