What's up with Harneys? MIA?

how strange. i’ve never had to contact them about anything so automated confirmations have been fine, but i do vaguely recall some grumbling on the boards from years ago about how their customer service when things go awry, like say your package gets lost or stuck somewhere or something, leaves a lot to be desired. someone was pretty upset i think. i’m sorry to hear you’re having problems and wish i had more helpful info, hopefully someone here will show up with useful info soon…

Not a stupid question at all-I wondered that myself. I tried calling both with and without the one, and got the same message either way. I’ve ordered from them once before with no problem, so I’m hoping that things are just backed up and that they aren’t disorganized.

Are you ordering from Canada? They don’t tend to have much by way of support for Canadian customers. I thought their international customer service had improved but that could be a factor.

I am ordering from Canada, yes. I wonder if another Canadian would have better luck with their customer service number?

Oh wow I’m an idiot. I just checked their customer service link and they have another number for Canadians. I’m going to call them from work…I hope my boss doesn’t think I’m strange!
In my defense, the number indicated in their confirmation email is the US toll-free number…I had to go on their website to get the Canadian one. Let’s see what happens. I hate calling people on the phone. uggh.

I’m on hold now (the number worked…). Oh, someone answered!

They’re all so cute. They all have New York accents, and one of the phone option menus was “If you want to speak to someone in the Harney Clan..” and they sound adoreable.

Ok, so apparently my package is being shipped today! So yes, it’s too late to add to it, but whatever—I’ll just place another order soon! They had a “sto-wum” in town this week which really slowed things down!

I know. It just made my day. And, you know, the fact that my package is being shipped! Trust a sto-wum to come in and ruin everything!

Oh, as far as Canadians go, I think we all sound pretty much the same (witht he exception of the east coasters, that is haha). I have no idea how int eh US, there can be such a huge difference in accents from region to region.

I ordered:
Queen Catherine (obv)
Eight at the Fort
Soba-cha buckwheat
Scottish morn
Big red sun
Russian country

-and many more that I can’t recall, and that weren’t indicated in the confirmation email (I thought most confirmation emails listed the products you ordered, but I suppose not). So yeah, there are definitely more teas, but I can’t recall all of them off the top of my head haha.

I know. I was like “Aww sto wum? can you say that again, please?”

You may have sent your email, and I’m saw-ry, but there was nobody they-ya. Real saw-ry, though!

Glad you got it resolved so quickly, keychange!

I’ve actually been told that I don’t have a Vancouver accent before, even though I grew up here. Pretty odd, but it’s always people who do sound who tell me this.